Stratos AI, LLC (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of our users. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with our platform and services.
1. Who We Are
Stratos AI, LLC is a US-based SaaS company offering web design, CRM, AI voice/text agents, marketing automation, and ad management services under the brand “Stratos AI.”
We offer our own proprietary software as well as software we have contracted or leased from trusted 3rd Party companies to complete integrations and offer customized options to our clients.
2. Information We Collect
A. Personal Information
- Full name, email address, phone number, company name
- Billing and payment information (processed via third parties)
- An existing client CRM or lead management system
These platforms may have their own privacy policies. We take reasonable steps to ensure your data is handled securely during integration with these systems.
5. Data Retention
We retain data:
- As long as your account is active
- For legal or contractual obligations
- For support and troubleshooting
Data such as voice transcripts and recordings may be deleted upon request, unless required to be retained for legal reasons.
When clients use AI voice agent systems configured by Stratos AI LLC, calls may be transcribed, summarized, or recorded based on client-selected settings. Stratos AI does not store or process any call data beyond what is required for configuration and service delivery. Clients are fully responsible for ensuring they have obtained proper consent for any recorded or transcribed conversations.
Callers should be aware that calls may be processed by AI for quality assurance and follow-up purposes. If you have concerns about this, please contact the business directly or email us at [email protected].
8. Cookies
We use cookies for:
- Analytics and performance tracking
- Login/session management
- Enhancing user experience
You can disable cookies via your browser.
9. Security
We apply:
- Encrypted data transfers
- Role-based platform access
- Security monitoring on all systems
10. Children's Privacy
We do not knowingly collect personal data from children under 18.
11. Changes to This Policy
We may update this policy. Changes will be posted on this page with a new effective date.
12 HIPAA Compliance and Health Information
Stratos AI, LLC is not a Covered Entity under HIPAA. However, we offer optional configurations for clients that require HIPAA-compliant data handling.
These include:
- Disabling voice recordings and transcriptions
- Avoiding storage of PHI in our CRM by default
- Implementing security features that minimize exposure to PHI
Clients using our services in healthcare settings are solely responsible for:
- Activating HIPAA-safe configurations
- Ensuring lawful data use and disclosures
- Requesting a Business Associate Agreement (BAA) if required
We do not monitor, store, or analyze PHI unless expressly permitted and necessary for troubleshooting under a written agreement.
Effective Date: This Privacy Policy is effective as of July 2026
Introduction
Stratos AI, LLC (“we,” “us,” or “our”) is committed to protecting the privacy and personal data of our users. This Privacy Policy outlines how we collect, use, share, and protect your information when you interact with our platform and services.
1. Who We Are
Stratos AI, LLC is a US-based SaaS company offering web design, CRM, AI voice/text agents, marketing automation, and ad management services under the brand “Stratos AI.”
We offer our own proprietary software as well as software we have contracted or leased from trusted 3rd Party companies to complete integrations and offer customized options to our clients.
2. Information We Collect
A. Personal Information
- Full name, email address, phone number, company name
- Billing and payment information (processed via third parties)
- An existing client CRM or lead management system
These platforms may have their own privacy policies. We take reasonable steps to ensure your data is handled securely during integration with these systems.
5. Data Retention
We retain data:
- As long as your account is active
- For legal or contractual obligations
- For support and troubleshooting
Data such as voice transcripts and recordings may be deleted upon request, unless required to be retained for legal reasons.
When clients use AI voice agent systems configured by Stratos AI LLC, calls may be transcribed, summarized, or recorded based on client-selected settings. Stratos AI does not store or process any call data beyond what is required for configuration and service delivery. Clients are fully responsible for ensuring they have obtained proper consent for any recorded or transcribed conversations.
Callers should be aware that calls may be processed by AI for quality assurance and follow-up purposes. If you have concerns about this, please contact the business directly or email us at [email protected].
8. Cookies
We use cookies for:
- Analytics and performance tracking
- Login/session management
- Enhancing user experience
You can disable cookies via your browser.
9. Security
We apply:
- Encrypted data transfers
- Role-based platform access
- Security monitoring on all systems
10. Children's Privacy
We do not knowingly collect personal data from children under 18.
11. Changes to This Policy
We may update this policy. Changes will be posted on this page with a new effective date.
12 HIPAA Compliance and Health Information
Stratos AI, LLC is not a Covered Entity under HIPAA. However, we offer optional configurations for clients that require HIPAA-compliant data handling.
These include:
- Disabling voice recordings and transcriptions
- Avoiding storage of PHI in our CRM by default
- Implementing security features that minimize exposure to PHI
Clients using our services in healthcare settings are solely responsible for:
- Activating HIPAA-safe configurations
- Ensuring lawful data use and disclosures
- Requesting a Business Associate Agreement (BAA) if required
We do not monitor, store, or analyze PHI unless expressly permitted and necessary for troubleshooting under a written agreement.
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